Returns & Exchanges - Returns are for merchandise credit only--NO REFUNDS. Exchanges can be made without penalty for equal or higher value merchandise as long as the original item is in new resalable condition and the exchange occurs within 30 days of original receipt. A return authorization number is required for all returns; please contact us for this information. A 20% restocking fee will be added to all returns. We make every effort to ensure your order is processed correctly. Our system requires that all orders be checked three times during the preparation process. We will ship exactly what you order; we ask that you check your order carefully and review your order prior to submitting.